Refund Policy

 

At Shoppinglo, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help.

1. Return Eligibility

  • Items must be returned within 15 days of delivery.
  • Products must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Non-Refundable.
  • Personal care items, including opened skincare and hygiene products.
  • Customized or personalized items.
  • Damaged products caused by misuse, negligence, or accidents.

3. Return Process

  1. Contact Us
    • Email us at info@shoppinglo.com or call with your order details and reason for return.
  2. Approval
    • Once your return is approved, we’ll provide you with instructions for sending the item back.
  3. Shipping the Item
    • You are responsible for return shipping costs unless the product is defective or the return is due to our error.
    • We recommend using a trackable shipping service.

4. Refunds

  • Eligibility: Once your returned item is received and inspected, we’ll notify you of the refund status.
  • Refund Method: Refunds are processed to the original payment method within 5-10 business days.
  • Deductions: Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

  • Items may be exchanged for a replacement of the same product (subject to availability).
  • Follow the same process as returns to initiate an exchange.

6. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at info@shoppinglo.com we’ll arrange for a replacement or a full refund at no additional cost.

7. Cancellations

  • Orders can be cancelled within 24 hours of placement.
  • After 24 hours, cancellation requests are subject to shipping and handling charges.

If you have further questions or need assistance, feel free to reach out to our customer support team.

Thank you for shopping with Shoppinglo.